Blog Home  Home Feed your aggregator (RSS 2.0)  
Rays Development Blog - Avast has come through!
A look into the mind of a VB Developer
 
# Saturday, 31 July 2010

I have to say that I am NOT surprised in the least.

Avast, the (IMHO) WORLDS BEST anti-virus package available (aside from their lack of support for the Windows Mobile 6 platform apparently :) ), has come through and delivered.

I was contacted by Adam Riley (a member of Avast support whom I had been previously working with) and at this very point, my refund through the processing center @ Element5 is in action. I have been assured that the refund will be processed in the next week or so and have already seen the paperwork notifications come through.

Again, I would like to say that I am not surprised. Avast has always done their best in the past to take care of me, has provided service when needed, and to top it all off, unlike a majority of the other Anti-virus packages and companies out there, provided a VERY consistent and high quality product. I will continue to use them myself, but more importantly, I will continue to recommend them to others.

Although it did take some rather drastic steps, what matters MOST is that the company came through in the end, admitted there was a design problem and that it was taking longer than first anticipated to address (something that as a developer I can both understand and feel frustrated about), and promptly followed it up with processing a refund.

Bravo!

So, to all those that I dealt with @ Avast, as well as all those working behind the scenes on a product that has consistently blown my socks off with effectiveness and performance, all I can say is 'keep it up!' don't stop, and teach those other AV vendors how it's done.

 

Saturday, 31 July 2010 12:10:01 (Eastern Standard Time, UTC-05:00)  #    Comments [0]   Business | Customer Interaction | Service  | 
Copyright © 2017 Raymond Cassick. All rights reserved.
DasBlog 'Portal' theme by Johnny Hughes.
Pick a theme: