The opinions expressed herein are my own personal opinions and do not represent
my employer's view in any way.
I have to say that I am NOT surprised in the least.
Avast, the (IMHO) WORLDS BEST anti-virus package available (aside from their lack of support for the Windows Mobile 6 platform apparently :) ), has come through and delivered.
I was contacted by Adam Riley (a member of Avast support whom I had been previously working with) and at this very point, my refund through the processing center @ Element5 is in action. I have been assured that the refund will be processed in the next week or so and have already seen the paperwork notifications come through.
Again, I would like to say that I am not surprised. Avast has always done their best in the past to take care of me, has provided service when needed, and to top it all off, unlike a majority of the other Anti-virus packages and companies out there, provided a VERY consistent and high quality product. I will continue to use them myself, but more importantly, I will continue to recommend them to others.
Although it did take some rather drastic steps, what matters MOST is that the company came through in the end, admitted there was a design problem and that it was taking longer than first anticipated to address (something that as a developer I can both understand and feel frustrated about), and promptly followed it up with processing a refund.
So, to all those that I dealt with @ Avast, as well as all those working behind the scenes on a product that has consistently blown my socks off with effectiveness and performance, all I can say is 'keep it up!' don't stop, and teach those other AV vendors how it's done.