The opinions expressed herein are my own personal opinions and do not represent
my employer's view in any way.
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Life, as in business, is all about having perspective.
I have recently myself just been given a very large dose of personal perspective that, after a lengthy period of internal debate have decided to share with a larger community of people here because I think it is highly relevant to the everyone’s life, both personal and business related.
I just recently found out that I have a Brain Tumor. In the grand scheme of the ones that you could ever have, this one is a bad one, and is almost garmented to shorten my life by some unknown factor of time. The word ‘inoperable’ was used, and for a time I have to admit that I fixated on that word alone, and it drove me to many cascaded thoughts after that that, that if left unchecked, could have put me in a very bad place. But at one point I made the conscious decision to examine that word for what it really meant.
It DID NOT mean ‘untreatable’.
It simply meant that ‘surgery’ was not a viable option.
Why am I announcing this on a business, even more so an IT, related blog?
Because it really relates to exact conditions that we run into in IT and in business in general.
Like most business and IT leaders, we plod through life knowing that there are unknowns that we will have to handle, but for the most part we simply plan for what we know is going to happen, and then handle the issues that arise by adjusting the plan as we go. And in reality that is fine, because it is life. There are always going to be possibilities that we don’t see something coming, or that something outside our sphere of influence of vision will come crashing into our timeline and effect us. For those things we TRY to be prepared by having contingency plans, disaster recovery plans, etc, but in reality we are really still flying by the seat of our pants and simply reacting.
We pat ourselves on the back as managers because we have plans in place to handle the unknowns that can come flying at us (as if we CAN REALLY plan for the unknown) but in reality, just as with me not knowing until recently that I had brain cancer, we simply move from our point of origin to tomorrow and beyond just taking things day by day, following a plan that we all know could completely fall apart tomorrow. And for some reason we are happy, maybe even proud, to be doing that.
Wake up like I did.
In life, any time you are given a piece of information that you did not have before, no matter how bad it is, you need to be happy about it.
Because it now changes your perspective, that’s why. It GIVES you a piece of solid foundational information on which you can review, analyze, and make solid adjustments to your actual plan, then and take steps to alter your direction without guessing anymore.
I found out that I had brain cancer. Maybe you will find out tomorrow that one of your largest customers has been secretly interviewing other service providers that could potentially replace YOU as a vendor, or maybe you suddenly start to see alarms on a sever that indicate an impending massive failure.
Are you going to be shocked? Yes.
Are you going to be worried? Sure
Are you going to be upset? Probably
Get over it.
You have been given a gift, the gift of information. Everyone needs to understand that INFORMATION is critical in life and in business. Those that have it rule the world because it gives them a perspective, and thus the ability to plan for alternatives and make judgments, that those without it can’t do accurately at all.
Get over the bad news.
Bad news is really only bad when it comes after the condition has occurred. In my case REALLY BAD news would have been along the lines of having brain cancer that was so advanced that it was not only inoperable but ALSO untreatable. Mine was NOT both. It IS in a VERY bad location (making it inoperable) but because of that location the effects were noticed very early while it was SMALLER and thus TREATABLE. Compare this to getting a an alarm on a server console that says you have a DEAD hard disk that needs to be replaced vs. one that is starting to fail and you now have time to act on it before the really bad stuff starts to happen, or getting that call that your major customer has already signed a contract with a new vendor and will not be renewing with YOU, and that negotiation is not an option because they already inked a deal with the other vendor and you are now out of the running completely.
Again, it is all a matter of perspective.
There is a set of lines in the latest Star Trek film between Kirk and Spock that I find highly pertinent in this case:
= = = = =
Kirk: You say he’s from the future, knows what’s going to happen, the then logical thing is to be unpredictable.
Spock: You are assuming that Nero knows how events are predicted to unfold. The contrary, Nero’s very presence has altered the flow of history beginning with the attack on the USS Kelvin and culminating in the events of today, thereby creating an entire new chain of incidents that cannot be anticipated by either party.
The gist of this exchange is that once you know something, your perspective changes.
You are given an opportunity to plan for a once unknown condition, and that your ability to plan is now balanced out with either side because both of you (in my case me and my cancer, but this could be the conditions of you finding out about your biggest customer in negotiations with other vendors also) are now on a more equal playing field. You know something that you did not before, and can therefore start to plan in advance to change the conditions of tomorrow’s results, and the other side now has to also re-plan.
In actuality, one major shift in perceptive when you get bad news in both life and business can also be this.
YOU have just been given a gift that has turned the tables and given YOU the advantage.
YOU now know something that the other side does not know. YOU know their plans and they may not know that you do. This actually switches the advantage over to your side simply because it now allows you to start planning alternative strategies to account for the variance in the relationship. You can now go on the offensive before the other side has a chance to develop their own strategies to react to what is now going to be your plan of attack, be that a very well established, focused, and thought out plan of Chemotherapy, targeted Radiation, and advanced imaging to monitor progress, or your sales departments ability to prepare a revised contract to adjust the terms to meet the current needs of your largest customer, or your IT departments ability to purchase, stage and implement a new NAS server to replace the one that is currently starting to fail.
Once again, it is all a matter of perspective, and in business, perspective is KEY because it means that you understand the conditions of the world and have the ability to thoughtfully react instead of just reacting to events that pop up.
Remember, I don’t think that there is really ever bad news. There is news that can deliver a bad message, but the fact that you get the bad message can be an opportunity.
Keeping that opportunity in perspective is the key.